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PRODUCT OVERVIEW

Side View



Interior




CONTENTS

  • Sonos Arc

  • AC power cord

  • HDMI cable

  • Optical audio adapter

  • Quickstart Guide.


SPECIFICATION

  • White matte or black matte exposure

  • Connects to WiFi 

  • Power supply: Auto-switching 100 - 240V ~ 50-60 Hz 1A AC universal input

  • Auto-switching 100 - 240V ~ 50-60 Hz 1A AC universal input

  • Weight: 13.78 lb (6.25 kg)

  • Dimensions (H x W x D): 3.4 x 45 x 4.5 in. (87 x 1141.7 x 115.7 mm)

  • Compatible with Amazon Alexa and Google Assistant

  • Connects via Wifi

  • Humidity Resistant: The Sonos Move meets IP56 water and dust resistance levels. Just don’t leave it out in a soaking rainstorm. It is not waterproof or water-resistant!

  • Plays up to 10hours on a single charge

  • Waterproof: can be submerged 1 meter for up to 30 minutes


REQUIREMENT

  • Power Supply

  • Strong Wifi Connection

  • Sonos App

  • Sonos Account

  • Amazon Alexa Account


SET UP


Step 1

Select a location. Your Sonos Arc can be placed under your TV or on a credenza.

Place on a credenza

  • Place horizontally on a stable and level surface.

  • Keep 4.0" (102 mm) space (minimum) between the top of Sonos Arc and the bottom of your TV (if placing Arc below the TV).

  • Don’t place it vertically or on its side.

  • Make sure the touch controls are facing up.

Wall mount

Wall Mount

Mounted Arc

Mount kit contents

  • Wall mount bracket

  • Positioning guide (don’t discard it as it may look like packaging material)

  • 2 knobs

  • 6 wall anchors

  • 6 screws

Note: Don’t discard the positioning guide. It may look like packing material.

Steps

  • Use the Sonos Arc wall mount kit. You can buy it on www.hc24.ng

  • Keep 4.0" (102 mm) space (minimum) between Sonos Arc and your TV.

  • Make sure the touch controls are facing up.

  • For best sound quality, keep both ends of Arc at least 1' (30cm) from a wall or any other obstruction.


Step 2

Plug the power cord to a working power supply socket.


Step 3

Insert the other end of the power cord into the speaker. You should see a white light at the top of the speaker, this means that the speaker is powered up and ready for use.


Status LED Lights 

LED

STATUS

Solid White


The Sonos product is powered up and functioning properly.

No Light


This means that the Sonos product is not powered on. Make sure that the power cable is fully inserted into the Sonos product as well as a working socket. If you have a portable Sonos speaker, turn it back on using the power button or by placing it on the charging base.

Flashing White


The Sonos product is booting up after being plugged into power. The status light will also flash white while it’s waiting to connect to the network.

Solid Green


The Sonos product is muted. You can increase the volume using the Sonos app or the volume controls on the product itself.

Flashing Green

The Sonos product is powered on and ready to be set up. It has not yet been configured or connected to a Sonos system.

If your Sonos product is not brand new, a flashing green light means that the product was reset and is ready to be set up.

Solid Orange


During setup, a solid orange light means that the Sonos product was not able to complete the setup process. You can clear this state by rebooting your Sonos product.  

A solid orange light can also mean that the Sonos product is overheating. Turn off your Sonos product and allow it to cool down before attempting to power it back on.

Flashing Orange

During setup, the status light will flash orange while the Sonos product is establishing a connection.

The status light may flash orange rapidly after you press the Play/Pause button on a Sonos product. This means that there’s nothing in the playback queue or nothing was played recently. If this happens, use the Sonos app to start playing something instead.

Flashing Orange and White

The status light will flash orange and white when your Sonos product is updating.

If you’re resetting your Sonos product, the status light will flash orange and white while the reset is in process.

In rare cases, a flashing orange and white status light indicates a fault condition. 

Flashing Red

A new (or reset) Sonos product will show a flashing red light if it is not set up within 30 minutes of powering on. Clear this state by rebooting your Sonos product.

Flashing White and Red

The Sonos product failed to update. Reboot your Sonos product and attempt to update the product again. 

Flashing Blue

The portable Sonos product is in Bluetooth pairing mode and is available to connect with a device via Bluetooth.

Solid Blue


The portable Sonos product is connected with a device in Bluetooth mode. Note that the light will remain solid blue even if the Sonos product loses connection to the device.

Flashing Red, White, Orange and Green

The Sonos product is in a hardware diagnostic mode. You can clear this by pressing the product’sJoin button. If your product doesn’t have a Join button, you can press the  Play/Pause.




Microphone Light Status


No Light 

The microphone on the Sonos product is disabled. Voice assistants and automatic Trueplay™ are unavailable.

Solid White

The microphone is enabled.




General Questions


What other ways can I control my Sonos Arc 

             Sonos app

  • Connect all your streaming services, discover new music on Sonos Radio and personalise settings.

              TV remote

  • The soundbar syncs with your existing remote for streamlined control and no extra clutter.

             Touch

  • Tap or swipe the top of the soundbar to pause the music, adjust the volume, skip a track and more.

             Apple AirPlay 2

  • Send sound directly from your iPhone, iPad or Mac, then ask Siri to turn it up from your device.

             Hands-free help
  • Ask Amazon Alexa or Google Assistant to set timers, check the news, control your smart home devices and more.


Which Sonos speakers can I use as my surround sound?

       A matching pair of the following speakers can serve as your surrounds:

  • Sonos One (including SL)

  • Sonos Five, Play:1

  • Play:3

  • Play:5 (Gen 2) 

  • Sonos Amp to power in-wall, in-ceiling, or other passive speakers as surrounds.


What is HDMI eARC?

  • eARC stands for Enhanced Audio Return Channel. It allows for full-resolution sound signals, including Dolby Atmos, to be passed from your TV to the soundbar.


Can I connect Arc to my TV?

  • Yes. The Sonos Arc can be connected to your TV.


Do I need a TV that supports HDMI eARC?

  • No. Arc can connect to TVs with eARC, ARC or optical outputs. For greatest compatibility, eARC is recommended.

  • If you connect to a TV with eARC, the Dolby audio formats supported include Dolby Atmos, TrueHD, MAT, Dolby Digital Plus, and Dolby Digital.

  • If you connect to a TV using ARC, the Dolby audio formats supported are dependent on your TV model and manufacturer. The TV may be capable of sending Dolby Atmos, Dolby Digital Plus and Dolby Digital. An ARC connection cannot support TrueHD or MAT.

  • If you connect to a TV using the optical adapter, the Dolby audio formats supported are dependent on your TV model and manufacturer. The TV may be capable of sending Dolby Digital. An optical connection cannot support Dolby Atmos, TrueHD, MAT, or Dolby Digital Plus.


 

 

Do I need surrounds and a subwoofer for Dolby Atmos?

  • No. Adding surrounds and a subwoofer will provide the best sound experience, but you can still enjoy Atmos with Arc as a standalone soundbar.


Which generations of Sonos Sub will work with my Arc?

  • All generations of Sub will work with Arc.


Where is the best place to place my Sonos Arc?

  • You can wall mount Sonos Arc under your TV or place it on a credenza.


Can I play my Sonos Arc using Bluetooth?

  • No. Sonos Arc can only be played using wifi.


How can I use voice control with Arc?

  • Arc can be controlled with either Alexa or the Google Assistant 

  • Arc can also be controlled while streaming with AirPlay 2, you can use Siri on your iOS device to control Apple Music.

 

How do I reboot my Sonos Arc?

  • Unplug the power cord.

  • Wait 10 seconds.

  • Reconnect the power cord and allow one minute for the product to boot up.

How do I reset my Sonos Arc?

  • Unplug the power cord.

  • Press and hold the Join button while reconnecting the power cord. If your product doesn’t have a Join button, you can instead press and hold the   Play / Pause or  Mute button while reconnecting power.

  • Continue holding the button until the light flashes orange and white.

  • The light will flash green when the process is complete and the product is ready to be set up.

What is Stereo Pairing?

  • Sonos speakers of the same model can be bonded together as a single room in the Sonos app, providing a wider stereo experience.


How do I stream to my Sonos Arc using AirPlay?


               iPad/iPhone

  • On your iPhone or iPad, open ‘Control Center’ by swiping down from the top right of the screen. If you’re using an iPhone 8 or earlier, you can open ‘Control Center’ by swiping up from the bottom of the screen.

  • Find the audio card in the upper right-hand corner, then tap the AirPlay icon AirPlay icon.

  • Tap one or more Sonos products to stream the same audio across all of them using AirPlay.

              Mac

  • Open your Mac’s System Preferences and click Sound.

  • In the Output tab, choose a Sonos product to begin an AirPlay stream.

  • If you have it enabled, you can also select a Sonos product by clicking the Volume tab in the top-right corner of your screen.

               Note: AirPlay is ONLY supported on iPad, Mac or iPhone.

What is Speakers Grouping?

  • This is where two or more products are grouped together so they play the same content in sync.


How can I group and ungroup my speakers?


iOS or Android

  • From the System tab, tap   Group next to the selected room.

  • Tap the rooms you want to add to the group, then tap Done. You can also tap Everywhere to group all of your rooms.

Mac or Windows

  • From the Rooms pane on the left side of the app, click the   group button next to the selected room.

  • Select the rooms you want to add to the group, then click Done. You can also click Select All - Party Mode to group all of your rooms.

Using the physical buttons on your products

Press and hold the play/pause button to group this room with another room (or group of rooms) that is currently playing.


Changing the volume of grouped speakers

When two or more rooms are grouped, sliding the volume slider in the app will adjust the volume of all rooms in that group. You can adjust the volume of individual rooms in a group by using the physical volume buttons on your products, or from the Sonos app by following the steps below.


I’m unable to connect to my Sonos Speakers.

           Check the power to your Sonos product

  • Do this by making sure the power cord is securely plugged into both the Sonos product and the power socket. Your Sonos product will show a solid white light when it’s powered up and ready for use.

Unplug your router, then plug it back in

  • Give the router a minute or two to start up again. Make sure your phone, tablet, or computer has reconnected to the correct Wi-Fi network before checking the Sonos app again.

           Make sure you’re connected to the right Wi-Fi network

  • Go to the Wi-Fi settings on your computer, phone, or tablet, and confirm it is connected to the same Wi-Fi network as Sonos. Check that your device isn’t connected to a guest network as this can prevent your device from connecting to Sonos.

I just bought a new router. How do I connect my Sonos to it?

  • Open the Sonos app for iOS or Android. This process cannot be completed using the Sonos app for Mac or PC.

  • When you see the message “Unable to connect to Sonos,” tap Let’s fix it to get started. You can also go to the Settings tab and tap one of the prompts that appear: “Unable to find your Sonos system” or “Update your network settings.”

  • Follow the instructions to connect Sonos to your new router or Wi-Fi network.

How can I add a Music Service to my Sonos?

      iOS or Android

  • Open the Sonos app.

  • From the Settings tab, tap Services & Voice.

  • Under Music & Content, tap Add a Service.

  • Tap the service you would like to add.

  • Tap Add to Sonos.

  • Follow the on-screen instructions to add the music service account.

      Mac or PC

  • Open the Sonos app.

  • Under the Select a Music Source section, click on Add Music Services.

  • Click on the service you would like to add.

  • Follow the on-screen instructions to add the music service account.

I’m unable to add Music Services to my Sonos. 

           Consider the subscription requirement of the service

  • A music service may require a premium or paid subscription for you to add it to Sonos.

  • Additionally, some services may not support certain subscription types like family plans. If you’re getting an error, check with the service to see what subscription tier is required for Sonos.

 

Make sure your login credentials are correct

  • Most services require you to sign in to an account for that service. Make sure your username or email and password are correct. If you're experiencing issues logging in, try resetting the password for that music service and try adding it again.

  

Use a different device

  • Try using the Sonos app on a different device to add your music service. Some services, like Apple Music, cannot be added using the Sonos app for macOS or Windows and may require an iOS or Android device. After adding the service, you'll be able to play it from any device connected to your system. 


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